OpenText

2021 - 2022

OpenText is a leading information management platform, and Katie was hired as an Accounts Receivable Specialist in 2021 to join their Boston-based Carbonite division. This role combines cash collection and payment application, and she has utilized previous work experience to manage these responsibilities as well as developing new colleague relationships. Working in a virtual environment created some training challenges, but she developed proficient skills in programs including Netsuite and SalesForce. During her first 6 months with the company, she was selected to provide key backup for the AR Department in the Webroot division of OpenText and began training new employees.

Hachette Book Group

2015 – 2021

Hachette Book Group is one of the Big Five publishers in the country, and Katie began her work there as a Claims Anaylst in their Fulfillment division. In this role, she investigated and settled customer claims and communicated my findings in a manner consistent with departmental standards. Katie built relationships within the company to solve problems across departments, and even assisted with order entry during rush seasons. In 2016, the company announced its decision to move my department function to offices at the distribution center in Indiana. To remain in Boston at the company, she was transferred to a role in the Finance division. As a Customer Financial Services Representative, she specifically handled all international accounts and ensured that the monthly cash goal was met by sending account statements, monitoring credit limits and late payments, and directing customer queries. Despite differences in time zones, language, and culture, Katie maintained communication with accounts and sales representatives, and worked with customers through the COVID-19 pandemic to keep their accounts open.

Follett Higher Education Group

2012 – 2015

Katie’s work with Follett began as a seasonal employee at the Boston College campus bookstore, though she soon transitioned to a full time employee as the Team Lead in the Trade Department. In this role, she was responsible for managing all online orders, as well as receiving inventory and organizing sales floor displays. She also represented the store and sold books at events on campus, including author signings and football games. In late 2013, the Team Lead position was eliminated but Katie was transitioned to another Follett location, as the Assistant Manager at the Wentworth Institute of Technology bookstore. In this role, she was responsible for opening and closing the store, including maintaining the registers and handling the store money safely and securely. She also made weekly employee schedules and oversaw the work study students. Additionally, she corresponded with customers, school staff, company employees, and other Follett bookstores in the area, as well as filling in for the Manager in other daily tasks. Throughout her time with Follett, Katie honed my customer service skills and learned how to balance customer needs with company policies.

Worcester County 4H Camp Marshall

2007–2012

As a young adult, Katie spent summers working at her local 4H camp. Located in Spencer, MA, Camp Marshall is a sleepaway camp where she made many happy childhood memories. Her first few summers as a camp counselor were leading campers in cabin life and directing the Low Ropes/Challenge course. Over the years, she transitioned to a role in the camp office. First as the Program Director, in which she assisted in office organization, worked one-on-one with special needs volunteers, and scheduled classes and living assignments for campers and counselors. Then in her final summer, Katie served as the Assistant Camp Director, helping the Director to hire staff, work with parents during camp registration, and observing and evaluating counselor classes. In each role, she took great pride in creating an environment for campers to safely explore their independence while having fun and experiencing rustic life in nature.